Edd File A Claim Phone Number – OUTSIDE THIS STRUCTURE LATER MOVED TO STALLWOOD. MOST OUT OF WORK CALIFORNIANS SAY THEY ARE STRUGGLING TO GET AN ANSWER FROM THE STATE EMPLOYMENT DEVELOPMENT ADMINISTRATION. EDDIE: WE HAVE HEARD FROM PEOPLE TODAY WHO SAY THEY HAVE CALLED THE DEPARTMENT HUNDREDS OF TIMES AND NOT GET MUCH AN ANSWER. A TRUST THEATER OPENED THIS WEEK TO HELP WITH THE INCREASED CALLS, BUT PEOPLE WHO WENT INTO THE THROAT WITH US SAID IT WOULDN’T HAVE CHANGED MUCH. MANY SAY THAT THEY HAVE PASSED THROUGH A LIVING PERSON JUST TO BE HIMSELF OR TO CHOOSE. GOVERNOR NEWSOM HAS RECEIVED LOTS OF CALLS OVER THE LAST TWO DAYS. BUT WE HAVE SOMEONE HERE TO ANSWER THESE QUESTIONS. Brian: Joining us now is Edd’s spokesperson, Lorrie Levy. WE’VE HAD YOU FOR THE LAST WEEK AND IT’S GOOD TO HAVE YOU BACK TODAY BECAUSE WE’VE BEEN GETTING A LOT HERE, WE’RE GETTING THESE QUESTIONS FROM VIEWERS WHO SAY THEY CAN’T. PLEASE EXPLAIN WHAT IS GOING ON. BECAUSE WE ARE NOTIFIED, THE NEWS WILL BE REPORTED SEVEN DAYS A WEEK FROM 8:00 AM TO 8:00 PM. WHY CAN’T PEOPLE GET A REAL HUMAN WHEN THEY CALL? LORRY: Obviously, with the help of our governor and the secretary of our labor agency, WE have been able to expand the resources we have at EDD to help more people. THE ADDITIONAL LINE OF THE CALL CENTER IS JUST ONE OF THEM. It was opened yesterday. AVAILABLE AT 8:00 AM. UNTIL 20:00. SEVEN DAYS A WEEK. IT’S TO HELP PEOPLE WITH THE MOST ASKED QUESTIONS WE GET AND OUR OTHER LINE IS RESERVED FOR FILING CLAIMS PEOPLE REALLY SHOULD CONTACT THE REPRESENTATIVE ABOUT THIS. WHAT WE FIND IS THAT MANY PEOPLE CALL AND PROBABLY DON’T REALLY NEED TO. SO THAT PEOPLE CAN GET ANSWERS TO THEIR QUESTIONS AND CAN FILE THEIR QUESTIONS AND CLAIMS ONLINE. WE HAVE SOME REALLY USEFUL FAQS ON THE WEBSITE THAT WILL PROBABLY ANSWER A LOT OF QUESTIONS WE EVER HEAR. SO YES, TONS OF PEOPLE ARE CALLING. WE ARE GETTING A RECORD NUMBER OF CALLS. WE ARE OPEN DAILY TO GET OUR SUPPORT ON OUR CALL CENTER LINE. STAY THERE WITH US. THAT DAY WILL BE A DAY OF DEVELOPMENT. WE WORK FAST TO HELP PEOPLE. BRIAN: Let me clarify something, because you were talking about some of the questions that were asked the most, people were answering them on the phone line. WHAT WE HEAR FROM PEOPLE IS THAT THEY JUST HEAR AN ENDLESS LOOP WHERE THEY ARE NOT ACTUALLY WINNING ANY KIND OF PRIZE WITH ANYONE OR EVEN ANY RECORD. ONLY THIS RECORDED MESSAGE CONTINUES WHERE THEY CALLED. CAN YOU EXPLAIN THAT? LORRY: I THINK A LOT OF PEOPLE THINK THAT THEY HAVE TO TALK TO REPRESENTATIVES AND THAT IS ACTUALLY THE PHYSICAL CLAIMS REPRESENTATIVE THAT THEY NEED TO TALK TO SOMEONE. A LOT OF PEOPLE CAN GET ANSWERS TO THEIR QUESTIONS FROM THE QUESTIONS WE POST ON THE WEBSITE. THAT’S ALL I HOPE PEOPLE GOT OUT OF ALL THIS. ONE OF THE COMMON QUESTIONS WE GET IS I RECEIVED A NOTICE THAT SAYS THERE IS A ZERO DOLLARS PRIZE. THIS IS NOT THE MEANING YOU ARE GIVEN BY THE TERMS. WE HAVE A GREAT FAQ ON OUR SITE THAT ANSWERS THIS PARTICULAR QUESTION AND WHAT YOU NEED TO DO. IT MAY BE SOMETHING THAT WE CANNOT DETERMINE YOUR INTEREST, IT MAY BE SOMETHING THAT YOU SHOULD BE WORKING ON. THE NOTICE WILL TELL YOU WHAT YOU CAN DO TO CORRECT THESE PROFITS. OR YOU COULD BE SELF-EMPLOYED AND UNEMPLOYED AGAINST WORKING – THEY WERE THE PEOPLE WHO STARTED WITH THE NEW PANDEMIC OF UNEMPLOYMENT AID. EDDY: WE KNOW YOU ARE TRYING TO GET HISTORICAL CLAIMS NUMBERS RIGHT NOW. Your office is definitely dealing with huge numbers here. BUT IF YOU ARE TRYING TO SEARCH FOR PEOPLE, SOME OF THEM WILL GO ONLINE, SOME OF THEM CAN BE HELPED THROUGH MESSENGER, PHONE TREE. WHO SHOULD BE WITH A LIVING PERSON? WHAT ARE THE OCCASIONS THAT THIS HAPPENS NOW THAT THEY NEED SOMEONE TO TAKE THEM THROUGH SOMETHING? LORRY: FIRST OF ALL, I THINK THERE ARE SO MANY PEOPLE, IT’S THE FIRST TIME THEY’RE GETTING IT FROM MILK. THEY HAVE NOT APPLIED FOR UNEMPLOYMENT BEFORE, OR IT HAS BEEN MANY YEARS. THAT’S WHY WE HAVE A LOT OF RESOURCES TO HELP YOU BECAUSE WE KNOW TONS OF PEOPLE ARE TRYING TO GET IN ALL AT THE SAME TIME. WE WILL TRY TO ADDRESS THESE MOST ASKED QUESTIONS TO HELP YOU. WE HAVE A GOOD STEP BY STEP SCHEDULE TO HELP PEOPLE KNOW WHAT TO EXPECT AFTER THEY APPLY. WHEN YOU APPLY FOR BENEFITS, THERE IS A CHECKLIST TO FIND OUT WHAT YOU NEED TO PROVIDE. AND THERE IS A PERCENTAGE OF EMAILS THAT HAVE SOME SERIOUS DEVELOPMENT ISSUES THAT NEED TO BE DISCUSSED WITH REPRESENTATIVES. WHAT WE REALLY HOPE IS THAT ANYONE WHO CAN DO SELF-SERVICE THAT MAKES VERY HONEST CLAIMS TO BE ABLE TO GO ONLINE, SELF-SERVICE, WITH NO PROBLEMS, THOSE PHONE LINES FOR ANYONE WHO HAS PROBLEMS. MURBECTARIN PLEASE SPEAK TO A REPRESENTATIVE. BRIAN: LET’S GO TO SOME OF THE QUESTIONS WE’RE GETTING DIRECTLY FROM OUR AUDIENCES. THIS IS FROM GARY. GARY ASKAN FROM VAN NUYS, CALIFORNIA IS WELL OUT OF OUR VIEWING AREA, BUT IT GIVES YOU AN EXAMPLE OF THE KIND OF PROBLEMS PEOPLE HAVE TRYING TO REACH SOMEONE. WITH SO MANY PEOPLE OUT OF WORK, WHY AREN’T THEM HIRED AND USED AS CUSTOMER SERVICE REPRESENTATIVES FOR EDD? THAT CAN MAKE IT EASY FOR PEOPLE. LORRY: Thanks, Gary. BUT I WILL SAY THAT WE DO SEVERAL THINGS, INCLUDING EMPLOYMENT OF PEOPLE. AHZOR KI. WE HIRE HUNDREDS OF EMPLOYEES AND CONTINUE TO DO SO EVERY DAY in all the types of jobs we offer in terms of service to those Californians. THESE ARE NEW EMPLOYEES, REDEMPTED EMPLOYEES, recent retirees, those from state government with unemployment insurance information, and even call center experience from an employer. ALL THOSE THINGS WILL BE DONE AND IT HAPPENS EVERY DAY SO STAY WITH US. EDDIE: JUST TO CERTIFY THE HOURS ON THIS HOTLINE, RANDY SAYS I CALLED EDD, BECAUSE I RECORDED TO FIND OUT THAT IT’S 8:00 TO MIDDLE. WE REPORT FROM 8:00 TO 8:00 SEVEN DAYS A WEEK. LET’S LEARN ABOUT THIS AND THE EXACT NUMBER OF YOUR PEOPLE TO ANSWER ADDITIONAL CALLS. LORRY: YOU KNOW, THE GOVERNMENT WAS TALKING ABOUT THE 1,340 PEOPLE THAT WE HAVE DIRECTED TO HELP US BECAUSE OF THE CENTER’S ACTIVITIES AND THE HELP THAT WE NEED TO CONTACT THE — PROCESS. EVERYTHING THAT HAPPENS. THERE ARE TWO DIFFERENT CALL NUMBERS. THAT’S WHY I WANT TO LIGHT UP PEOPLE. WE DO COMMENT ON THE WEBSITE, so I encourage you to check it out there. There is a regular 1-800 300 number to file a claim. NEW NUMBER, 1-800, 333 FOR FREQUENTLY ASKED QUESTIONS. THIS IS LIKE HELPING YOU GET YOUR PASSWORD, OR GETTING YOUR CUSTOMER ACCOUNT NUMBER, OR HELP NAVIGATING SOME OF THE TECHNICAL PROBLEMS, OR HELP YOU NEED TO GET AWAY. THIS IS A MEDIA LINE. IT’S MONDAY — SEVEN DAYS A WEEK, SATURDAY THROUGH SUNDAY, 8:00 A.M. 8:00 AM TO 8:00 PM AND IT IS WHILE IN STOCK. EDDIE: IF SOMEBODY GETS THIS RECORDING BETWEEN 8:00 AM AND 8:00 AM, THEN THEY CALL SOMEONE ELSE? LORRY: YEAH. THEY WILL PROBABLY CALL THE ORIGINAL LINE THAT IS US — THEY SHOULD GO TO . — NEW LINE. I believe the number is 833-978-2511. Again, 978-2511 IS AVAILABLE ON OUR COVID-19 PAGE ONLY TO HELP PEOPLE. THIS NUMBER, started yesterday, was created to help people with frequently asked questions to help navigate the user interface of my system. EDDIE: CAN YOU EXTEND THE HOURS SO THAT YOU CAN HIRE MORE PEOPLE? IT’S AS IF THEY GOT THE MESSAGE THAT PEOPLE CANNOT REACH A LIVING PERSON ON THE LINE THAT WAS ESTABLISHED FOR THAT. LORRY: WE REALLY HAVE TO TAKE OVER THE SYSTEM DURING THE EVENING HOURS AND PUSH ALL THAT’S BEEN DONE FOR PAYMENT. VERY IMPORTANT STEP
